Eric A. Hess,
Chief Executive Officer
Mr. Hess was appointed CEO of KeyPoint Government Solutions in March 2014. Prior to joining KeyPoint, Eric served as Chief Operations Officer of First Advantage Corporation, a provider of background screening, identity and information solutions for employers, non-profit organizations, and multi-family housing. more >>
Mr. Hess was appointed CEO of KeyPoint Government Solutions in March 2014. Prior to joining KeyPoint, Eric served as Chief Operations Officer of First Advantage Corporation, a provider of background screening, identity and information solutions for employers, non-profit organizations, and multi-family housing. While at First Advantage, Mr. Hess led a team of more than 3000 global professionals and delivered data assets to over 45,000 clients worldwide. Prior to First Advantage, Hess served as Senior Vice President of Global Operations at LexisNexis Risk Solutions, a leading identity and analytics organization serving government and industry. Prior to LexisNexis, he held several leadership positions in the background screening and data communication industries. During his career, Eric has led the integration of numerous mergers and acquisitions creating performance-based organizations.
Eric is a respected industry expert on employment-related screening, and is a frequent lecturer and author on these topics. In 2001, he was appointed by the Secretary of Transportation to the Department of Transportation's Federal Advisory Committee for the Transmission and Storage of Electronic Drug Testing Information. Having served more than a decade on the legislative and regulatory affairs committee of the Drug and Alcohol Testing Industry Association (DATIA), including two years as Board Chairman, he now resides as Chair Emeritus. Eric is also a previous recipient of Entrepreneur of the Year Award by Inc. Magazine and Ernst and Young.
Chief Operating Officer
Mr. Luttropp was appointed to Chief Operating Officer of KeyPoint Government Solutions in December 2006. He oversees all programs and the shared services functions of KeyPoint with particular focus on information technology. more >>
Mr. Luttropp was appointed to Chief Operating Officer of KeyPoint Government Solutions in December 2006. He oversees all programs and the shared services functions of KeyPoint with particular focus on information technology.
As COO, Mr. Luttropp is responsible for all internal operations of KeyPoint headquarters in Loveland, CO, including custom technical solutions, securing access to information sources, design, implementation and delivery of internal and external requirements, and facilities management. In addition to leading corporate operations, Mr. Luttropp is the Program Manager for KeyPoint’s contracts with the Transportation Security Administration (TSA) and the Army National Guard. He is directly responsible for managing operations and performance on these contracts.
Prior to his role at KeyPoint, Mr. Luttropp was the director of Kroll Factual Data’s employment and resident screening divisions where he managed the company’s background screening services. Mr. Luttropp developed the background investigation services offered to the property management industry. Under his direction, Kroll Factual Data delivered nearly half a million background investigations in 2006.
Before joining Kroll Factual Data, Mr. Luttropp was a Loan Officer with Chase Manhattan Bank for five years.
Mr. Luttropp is a recognized expert in background screening and automated underwriting techniques, and has frequently commented on those matters in various media including Apartment Finance Today, Units, Multi-Housing News and Multi-Family Executive.
Mr. Luttropp earned a B.A. in Business Administration from Colorado State University and has a Top Secret security clearance.
Chief Contracts & Compliance Officer
Sue Ordakowski has been a Vice President of KeyPoint since March 2004. Her role entails a broad scope of business operations support that includes business development, and all aspects of contract and sub-contract negotiation and administration. more >>
Sue Ordakowski has been a Vice President of KeyPoint since March 2004. Her role entails a broad scope of business operations support that includes business development, and all aspects of contract and sub-contract negotiation and administration.
Ms. Ordakowski is also responsible for government contract compliance, compliance with corporate policies and ensuring compliance with business information requirements of individual programs. She assists the program managers and directors with budgeting and monitors compliance with deliverable requirements. She serves as a subject matter expert in government contracting for KeyPoint and is a key member of the leadership team.
Prior to joining KeyPoint, Ms. Ordakowski was Director of Contracts for the Operational Analysis and Training Group (OAT) of Titan Corporation. In this role, she supervised an eight-person contracts department with lifecycle responsibility on all contracts. She held full signature authority for a business unit with annual revenues exceeding $200 million, and served on an executive committee supporting the group president in overall management of the business unit.
Prior to Titan, Ms. Ordakowski served as Assistant VP, Contracts & Administration/Deputy Director of Operations for Integrated Systems Analysts. In this role, she was responsible for negotiation and administration of government and commercial contracts with a backlog exceeding $100 million. She also reviewed ongoing programs for contract compliance, worked with program managers to resolve problems and was responsible for all subcontracts. In addition to other compliance, purchasing and budget duties, Ms. Ordakowski helped manage 15 major programs staffed with more than 250 people in five geographic locations. She held direct responsibility for facility management, human resource issues, budgeting/staffing and revenue projections.
Ms. Ordakowski received a certificate in Procurement and Contracts Management from the University of Virginia and holds a B.S. in Social Work from George Mason University. Ms. Ordakowski has a Top Secret security clearance.
Chief Financial Officer
Carolyn Symsack has been the Chief Financial Officer for KeyPoint Government Solutions since joining KeyPoint in 2008. In this role, Ms. Symsack is responsible for all of KeyPoint’s financial matters. more >>
Carolyn Symsack has been the Chief Financial Officer for KeyPoint Government Solutions since joining KeyPoint in 2008. In this role, Ms. Symsack is responsible for all of KeyPoint’s financial matters.
Ms. Symsack leads the preparation and review of monthly financial statements, development and implementation of accounting policies and procedures, analysis and reporting of strategic accounting information, preparation of budgets and financial forecasts, federal and state tax compliance, and the coordination of external and internal audits.
Before joining KeyPoint, Ms. Symsack was the Controller for Tetra Tech MMI, Inc. In that role, she supervised a team responsible for the accounting requirements of an international consulting firm. Ms. Symsack managed all aspects of the firm’s financial needs, including developing strategy for international projects to maximize profits in an international tax environment. Her experience reflects time spent working with both in-country and stateside agencies to ensure compliance and efficiency in accounting and human resource issues, training and supervision of staff accountants in a public accounting firm, preparation and review of corporate, multi-state, individual, and payroll tax returns and compilation of financial statements.
Ms. Symsack holds Bachelor of Science in Business Administration with a Marketing major from the University of Denver, a master’s in Accounting from the University of Colorado and is a Certified Public Accountant.
Ms. Symsack has a Top Secret security clearance.
Mr. Job was appointed to Chief Information Officer of KeyPoint Government Solutions in August 2012.
As CIO, Mr. Job is responsible for KeyPoint’s strategic technology vision, execution of technology initiatives to support productivity and growth, information security and information technology operations.
Prior to his role at KeyPoint, Mr. Job was the Vice-President of Information Technology at USIS, where he managed the company’s information technology group. During this time, Mr. Job led the development of several strategic programs in support of the company’s ‘technology enabled services’ strategy, where he helped the company meet specified growth goals, resulting in improved operating margins.
Mr. Job also streamlined service delivery operations by creating an IT Project Management Office (PMO). Through this initiative he was able to reduce overall IT operating costs through increasing the efficiency of help desk operations, improving technology procurement and reducing physical servers via thought virtualization.
Before joining USIS, Mr. Job was Vice-President of Product Marketing and Business Development at BatchMaster Software, Inc. In this role, he managed the development and execution of strategies for products and services to increase top line growth.
Mr. Job earned an MBA from the University of Southern California, Marshall School of Business. He also earned a BSEE from the University of California, Irvine. Mr. Job holds certifications as a Project Management Professional (PMP) and a Certified Information Systems Security Professional (CISSP).
Chief Human Resources Officer
Before joining KeyPoint Government Solutions, Michele was the Chief Human Resources Officer (CHRO) for McKee Medical Center, an award-winning, community hospital based in Loveland, CO. She headed up the HR function, aligning strategic initiatives to operational capabilities to drive business results. more >>
Before joining KeyPoint Government Solutions, Michele was the Chief Human Resources Officer (CHRO) for McKee Medical Center, an award-winning, community hospital based in Loveland, CO. She headed up the HR function, aligning strategic initiatives to operational capabilities to drive business results.
Prior to her leadership role at McKee, Michele served as the CHRO for two of Banner Health’s critical access hospitals in Wyoming. She brings more than 18 years of HR Leadership experience working across the spectrum of HR functions for multi-national corporations and industry leaders within healthcare, investment management, management consulting, and manufacturing.
Michele held the position of HR Business Partner for Hach Company (Danaher) where she provided HR leadership for their particle counting business as well as global Sales and Service organizations in the United States, Canada, and emerging markets (Latin America, South Africa, Australia, and India).
She spent six years in the investment management industry working for Janus Capital Group and American Funds, holding leadership roles in HR as well as the business. Michele began her career in Human Resources at her alma mater, Bryn Mawr College, and US West Communications. She then transitioned to management consulting where she led the MBA Recruiting efforts at Wharton, Fuqua, Yale, and Stern for Booz Allen Hamilton based in New York City.
She has served on the boards of several non-profit, 501(c)3 organizations and was a founding member of an international university based in Kathmandu, NEPAL. A graduate of Bryn Mawr College, Michele has lived and studied abroad in France, Spain, India, and Nepal.
Mr. Dusza joined KeyPoint in September 2009 as Managing Director of their Security Services Group and was appointed Chief Project Officer in December 2012. In addition to managing delivery of KeyPoint’s security consulting and security design services he is also responsible for providing strategic guidance and governance over the organization’s internal projects. Mr. Dusza has more than 30 years of project management experience overseeing both domestic and international security consulting and design engagements to clients in public and private-sector markets.
Before joining KeyPoint, Mr. Dusza spent two years as Managing Director with SafirRosetti. His responsibilities included marketing and working with senior management to develop best practices for integration of the SafirRosetti Technical Design and Consulting Practice. He also served as Principal in Charge on security consulting and design projects.
Prior to SafirRosetti, Mr. Dusza spent nine years in senior management positions with Kroll, Inc., including President of its Security Consulting and Design practice. He was responsible for global management of all aspects of the practice, which included both domestic and international operations. Prior to Kroll, Mr. Dusza worked for eight years as Senior Vice President of Schiff & Associates, a private security consulting and design firm that was acquired by Kroll in 1998. He was also Vice President of a Chicago-based consulting firm that provided security system and audio/visual design services.
Throughout his career, Mr. Dusza has served in both project management and principal-in-charge roles on hundreds of large-scale projects. A representative sample of projects includes consulting and design work for the IRS Service Center in Kansas City, multiple Federal Reserve Banks, the International Monetary Fund in Washington D.C., the United Nations (U.N.) Headquarters in New York and the U.N. Compound in Kabul. Private-sector work includes projects for corporations including Comerica Bank, Dean Foods, Duracell, McDonald’s, Kimberly Clark, Tiffany and Whirlpool. Large-scale international project experience includes consulting and design work on the Abu Dhabi National Oil Company Headquarters, Far Eastern Plaza in Taipei, and the Hong Kong Convention Center Expansion.Mr. Dusza graduated from Northwestern University with a bachelor’s degree in Electrical Engineering. He is a registered Professional Engineer and licensed Security Consultant in the State of Texas, has been accredited as a Certified Protection Professional (CPP) by ASIS International and holds a Top Secret security clearance.
Martin F. Horn,
Martin Horn is a Managing Director in KeyPoint’s Criminal Justice Services practice. His long tenure in the corrections and criminal justice arenas provides strong leadership for this critical service area. more >>
Mr. Horn was named Managing Director of the Criminal Justice Services Group for KeyPoint in September 2009.
In this position Mr. Horn is responsible for supporting criminal justice organizations and both public and private corrections and detention facilities with compliance audits, facility security and design, security vulnerability assessments, background investigations and various other investigative services including after action incident investigations, litigation consultation, labor relations and risk management.
Prior to joining KeyPoint, Mr. Horn was appointed by Mayor Michael Bloomberg to serve as Commissioner of the New York City Department of Probation, effective Jan. 1, 2002. A year later Mayor Bloomberg appointed him to simultaneously serve as Commissioner of the New York City Department of Correction and he held both positions simultaneously until July 31, 2009.
As Correction Commissioner, Mr. Horn rebuilt morale, accountability and integrity following a series of highly publicized scandals. He reduced the number of suicides and cut jail violence in half. Under his leadership several prisoners’ rights lawsuits were resolved and he effectively reduced the introduction of drugs into prisons and jails by initiating New York’s first drug interdiction program including the first wide scale drug testing in the City’s jails. He created the largest and most ambitious jail reentry program in the nation. He reengineered the intake process to insure all inmates possess the documents needed to work upon release; he created systems to identify high frequency jail and shelter users and worked with the City’s housing and homeless services community to address the needs for housing of discharged inmates.
As Probation Commissioner, Mr. Horn focused on high-risk offenders, improved the delivery of treatment for addiction to alcohol and other drugs, employment of offenders, the Department’s IT capacity, and streamlined the probation violation process. As a result of his efforts, recidivism among adult probationers dropped faster than in any other jurisdiction in New York State. His “Project Zero” effort led to major changes in the City’s approach to juvenile delinquents, paving the way for a 70% reduction in the City’s placement of juvenile delinquents and a tripling of the number of alleged delinquents diverted following arrest.
Prior to returning to his home state of New York, he served as a member of Governor Tom Ridge’s Senior Staff as Secretary of Administration for the state of Pennsylvania. Mr. Horn served, from March 1995 until January 2000, as Pennsylvania’s Secretary of Corrections. During his tenure staff and inmate safety and health care improved, three long standing consent decrees were dissolved, and classification and information systems were modernized. He created an innovative addiction treatment program that for the first time provided funding for post release treatment of released offenders.
Additionally, Mr. Horn chaired the state’s Tobacco Settlement Investment Board, the Pennsylvania Employees’ Benefit Trust Fund, the ImaginePA Executive Committee (Enterprise Resource Management), and the JNET Council (Justice Network), and was a board member of the Public School Employees’ Retirement System.
Mr. Horn earlier served as executive director and chief operating officer for the New York State Division of Parole, and held a variety of positions within the Department of Correctional Services. He began his career as a New York State Parole Officer in 1969. Mr. Horn is a Distinguished Lecturer on the faculty of John Jay College of Criminal Justice of the City University of New York and also serves as Executive Director of the New York State Sentencing Commission. He was also an assistant professor of criminal justice at the State University College in Utica, NY from 1975 to 1977.
Rosemary Lark is a Managing Director with KeyPoint Government Solutions. In addition to program management on a due diligence investigations contract, she also manages an emerging KeyPoint practice area focused on providing best-value solutions to the national security and intelligence communities. more >>
Ms. Lark is a Managing Director with KeyPoint Government Solutions. She is currently serving as the Program Manager for a government contract, working to develop a program for conducting due diligence investigations on domestic and international individuals and entities who are applicants for various forms of financial assistance with the agency. She also manages an emerging KeyPoint practice area focused on providing best-value solutions to the national security and intelligence communities.
Prior to joining KeyPoint, Ms. Lark spent five years as a Research Fellow at the Homeland Security Institute (HSI), DHS’s Federally Funded Research and Development Center (FFRDC). Her Threats Analysis team evaluated the mission effectiveness of DHS's intelligence enterprise, conducting independent evaluations of its operations, processes, and customer relationships, including state and local fusion centers.
Prior to HSI, Ms. Lark worked in New York as a Managing Director for the Business Intelligence Practices of Kroll Associates and SafirRosetti LLC. At Kroll, she conducted business intelligence and due diligence investigations for the hedge fund and investment banking community. She was involved in the Bank of New York money laundering investigation and has assessed the role of Russian Organized Crime in the banking center. At SafirRosetti, Ms. Lark was global head of the firm's Business Intelligence Practice and conducted business intelligence and due diligence assessments for clients seeking to invest in emerging markets.
Ms. Lark started her career as an intelligence analyst. She earned a Bachelor of Arts degree from the University of Michigan and an MBA degree from the Babcock Graduate School of Management at Wake Forest University. She also completed an Executive MBA program in International Business at Georgetown University.
Judy LaPook joined KeyPoint in March 2010 to support leadership of the Criminal Justice Services Group. She brings more than 25 years of expertise in the corrections and criminal justice field spanning a broad range of legal analysis and counsel, policy and program development, and operations management positions.
Ms. LaPook joined KeyPoint following service as the Chief of Staff for both the City of New York Department of Probation and Department of Correction. As senior advisor to the Commissioner, she worked to develop policies and procedures for both agencies, managed operations and special projects and addressed issues as they arose for both departments. Ms. LaPook developed and advanced agency legislative agendas and positions on proposed legislation and state and federal rule-making. She also coordinated activities with professional organizations, advocates and other government agencies. Her investigations of several high-profile operational failures within both departments led to the implementation of corrective actions.
In addition, Ms. LaPook was responsible for two related corrections initiatives regarding the prevention of inmate sexual assaults and the identification and protection of vulnerable inmates. Her duties included evaluation of agency policies and practice, extensive interaction with advocacy groups, and the development of new policies, procedures and training plans.
For New York City’s Office of the Mayor, Ms. LaPook served as Special Counsel to the First Deputy Mayor and Deputy Director of the Mayor’s Office of Operations. She mediated interagency operational and budgetary disputes and managed multi-agency projects. She planned and directed evaluations of agency performance through a management indicator system and co-authored the Mayor’s Management Report.
For New York State’s Department of Correctional Services, Ms. LaPook served as Deputy Commissioner and Counsel. She provided legal and policy advice, managed extensive agency litigation and represented the Commissioner with advocacy groups and oversight agencies. She directed legislative efforts; supervised FOIL and Privacy Law compliance and property acquisition and initiated a comprehensive evaluation and revision of Department directives.
Early in her career, Ms. LaPook served as an Examining Attorney and in varied counsel roles for the City of New York’s Department of Investigation where she led corruption investigations. She also directed the Background Investigation Unit, developed a new background questionnaire and designed and instituted revised procedures. And at New York City’s Board of Correction, she managed efforts to enforce court mandates and minimum standards for conditions of confinement and negotiated new standards for the delivery of mental health services in jails.
Ms. LaPook received her Bachelor of Arts from Wellesley College, where she was a Durant Scholar, and earned her J.D. from New York University School of Law.
Mr. Lenoir joined KeyPoint in 2007 as a Managing Director in our Investigative Services Group. In this role he is responsible for initiatives that eliminate fraud, waste and abuse activities in various sectors of the government.
Prior to joining KeyPoint, Mr. Lenoir worked as a prosecutor in three of the largest and most attractive offices in the United States – the Manhattan District Attorney’s Office and U.S. Attorney Offices in Southern Texas and Eastern New York. Mr. Lenoir led investigations and prosecutions of homicides and other violent crimes, directed one of the nation’s first multi-agency money laundering task forces to uncover areas of fraudulent activities, and prosecuted civil rights violations. As a supervisory prosecutor, he was also responsible for the development of training and crime prevention programs, leading efforts to mitigate risk for the state in alleviation of fraudulent and abusive acts, and providing oversight to the administration management of the Eastern District of New York U.S. Attorney’s Office.
In December 2001, Mr. Lenoir was selected to serve as Counsel to the Director of the U.S. Marshals Service, and was later invited to join NATO’s Vilemov Working Group and participated in the Advanced Research Workshop on NATO Future Security. Mr. Lenoir graduated from American University in Washington, D.C. with a degree in Political Science, and went on to earn a Masters and PhD in Cultural Anthropology at the Graduate Faculty, New School for Social Research in New York. He was appointed Assistant Professor of Anthropology at John Jay College of Criminal Justice, City University of New York in 1973. While serving as a full-time member of the faculty, Lenoir earned a law degree at Rutgers University School of Law at Newark, New Jersey in 1979.
Mr. Lenoir is licensed to practice law in New York and Texas, and is admitted to practice in the federal courts of the Second and Fifth Circuit Courts of Appeals, the Southern and Eastern Districts of New York, and the Southern District of Texas. He is the section head of the Government Contract Section of the Federal Bar Association, and is a member of the Board of Directors of The Jazz Gallery, New York, N.Y.
Mr. Lenoir has a Top Secret security clearance.