Eric A. Hess,
Chief Executive Officer
Mr. Hess was appointed CEO of KeyPoint Government Solutions in March 2014. Prior to joining KeyPoint, Eric served as Chief Operations Officer of First Advantage Corporation, a provider of background screening, identity and information solutions for employers, non-profit organizations, and multi-family housing. more >>
Mr. Hess was appointed CEO of KeyPoint Government Solutions in March 2014. Prior to joining KeyPoint, Eric served as Chief Operations Officer of First Advantage Corporation, a provider of background screening, identity and information solutions for employers, non-profit organizations, and multi-family housing. While at First Advantage, Mr. Hess led a team of more than 3000 global professionals and delivered data assets to over 45,000 clients worldwide. Prior to First Advantage, Hess served as Senior Vice President of Global Operations at LexisNexis Risk Solutions, a leading identity and analytics organization serving government and industry. Prior to LexisNexis, he held several leadership positions in the background screening and data communication industries. During his career, Eric has led the integration of numerous mergers and acquisitions creating performance-based organizations.
Eric is a respected industry expert on employment-related screening, and is a frequent lecturer and author on these topics. In 2001, he was appointed by the Secretary of Transportation to the Department of Transportation's Federal Advisory Committee for the Transmission and Storage of Electronic Drug Testing Information. Having served more than a decade on the legislative and regulatory affairs committee of the Drug and Alcohol Testing Industry Association (DATIA), including two years as Board Chairman, he now resides as Chair Emeritus. Eric is also a previous recipient of Entrepreneur of the Year Award by Inc. Magazine and Ernst and Young.
Chief Financial Officer
As Chief Financial Officer, Michael Chao is responsible for all financial matters of the company. Before joining KeyPoint, Mr. Chao was previously CFO of Famous Brands International, the parent company of the iconic retail brands, Mrs. Fields’ Cookies and TCBY more >>
As Chief Financial Officer, Michael Chao is responsible for all financial matters of the company. Before joining KeyPoint, Mr. Chao was previously CFO of Famous Brands International, the parent company of the iconic retail brands, Mrs. Fields’ Cookies and TCBY. His responsibilities there included the management of finance, accounting, legal, human resources, information technology, and supply chain and strategic sourcing. Prior to Famous Brands, Mr. Chao held various financial leadership positions with Vail Resorts, eBay, and Intertrust Technologies developing expertise in finance, accounting, investor relations, and treasury management.
Mr. Chao earned his CPA while with KPMG in the Los Angeles and Silicon Valley practices. Mr. Chao holds a bachelor’s degree in economics from the University of California, Los Angeles.
Chief Financial Officer (Retiring)
Carolyn Symsack has been the Chief Financial Officer for KeyPoint Government Solutions since joining KeyPoint in 2008. In this role, Ms. Symsack is responsible for all of KeyPoint’s financial matters. more >>
Carolyn Symsack has been the Chief Financial Officer for KeyPoint Government Solutions since joining KeyPoint in 2008. In this role, Ms. Symsack is responsible for all of KeyPoint’s financial matters.
Ms. Symsack leads the preparation and review of monthly financial statements, development and implementation of accounting policies and procedures, analysis and reporting of strategic accounting information, preparation of budgets and financial forecasts, federal and state tax compliance, and the coordination of external and internal audits.
Before joining KeyPoint, Ms. Symsack was the Controller for Tetra Tech MMI, Inc. In that role, she supervised a team responsible for the accounting requirements of an international consulting firm. Ms. Symsack managed all aspects of the firm’s financial needs, including developing strategy for international projects to maximize profits in an international tax environment. Her experience reflects time spent working with both in-country and stateside agencies to ensure compliance and efficiency in accounting and human resource issues, training and supervision of staff accountants in a public accounting firm, preparation and review of corporate, multi-state, individual, and payroll tax returns and compilation of financial statements.
Ms. Symsack holds Bachelor of Science in Business Administration with a Marketing major from the University of Denver, a master’s in Accounting from the University of Colorado and is a Certified Public Accountant.
Chief Contracts & Compliance Officer
Sue Ordakowski has been a Vice President of KeyPoint since March 2004. Her role entails a broad scope of business operations support that includes business development, and all aspects of contract and sub-contract negotiation and administration. more >>
Sue Ordakowski has been a Vice President of KeyPoint since March 2004. Her role entails a broad scope of business operations support that includes business development, and all aspects of contract and sub-contract negotiation and administration.
Ms. Ordakowski is also responsible for government contract compliance, compliance with corporate policies and ensuring compliance with business information requirements of individual programs. She assists the program managers and directors with budgeting and monitors compliance with deliverable requirements. She serves as a subject matter expert in government contracting for KeyPoint and is a key member of the leadership team.
Prior to joining KeyPoint, Ms. Ordakowski was Director of Contracts for the Operational Analysis and Training Group (OAT) of Titan Corporation. In this role, she supervised an eight-person contracts department with lifecycle responsibility on all contracts. She held full signature authority for a business unit with annual revenues exceeding $200 million, and served on an executive committee supporting the group president in overall management of the business unit.
Prior to Titan, Ms. Ordakowski served as Assistant VP, Contracts & Administration/Deputy Director of Operations for Integrated Systems Analysts. In this role, she was responsible for negotiation and administration of government and commercial contracts with a backlog exceeding $100 million. She also reviewed ongoing programs for contract compliance, worked with program managers to resolve problems and was responsible for all subcontracts. In addition to other compliance, purchasing and budget duties, Ms. Ordakowski helped manage 15 major programs staffed with more than 250 people in five geographic locations. She held direct responsibility for facility management, human resource issues, budgeting/staffing and revenue projections.
Ms. Ordakowski received a certificate in Procurement and Contracts Management from the University of Virginia and holds a B.S. in Social Work from George Mason University.
Mr. Job was appointed to Chief Information Officer of KeyPoint Government Solutions in August 2012.
As CIO, Mr. Job is responsible for KeyPoint’s strategic technology vision, execution of technology initiatives to support productivity and growth, information security and information technology operations.
Prior to his role at KeyPoint, Mr. Job was the Vice-President of Information Technology at USIS, where he managed the company’s information technology group. During this time, Mr. Job led the development of several strategic programs in support of the company’s ‘technology enabled services’ strategy, where he helped the company meet specified growth goals, resulting in improved operating margins.
Mr. Job also streamlined service delivery operations by creating an IT Project Management Office (PMO). Through this initiative he was able to reduce overall IT operating costs through increasing the efficiency of help desk operations, improving technology procurement and reducing physical servers via thought virtualization.
Before joining USIS, Mr. Job was Vice-President of Product Marketing and Business Development at BatchMaster Software, Inc. In this role, he managed the development and execution of strategies for products and services to increase top line growth.
Mr. Job earned an MBA from the University of Southern California, Marshall School of Business. He also earned a BSEE from the University of California, Irvine. Mr. Job holds certifications as a Project Management Professional (PMP) and a Certified Information Systems Security Professional (CISSP).
Angela Deabler joined the OPM Program for KeyPoint in 2005 and currently holds the position of Program Director for OPM. As Program Director she is responsible for day to day program operations, contract compliance and customer satisfaction.
Ms. Deabler has served in various roles at KeyPoint from Quality Control Manager to Chief Operating Officer for the Clearance and Inspections Business Unit. In her many roles on the OPM Program she was responsible for strategic planning to support the changing needs and environment of the program and KeyPoint. She implemented new policies and procedures as well as developed field management and workload assignment systems, guidelines, goals, training materials and curriculum. Ms. Deabler also acted as the OPM Liaison for guidance and clarification for handbook materials and OPM policies as well as supervised the Investigation Help Team.
Prior to joining KeyPoint, Ms. Deabler started her career on the OPM Program in 2001 as a Special Investigator for another organization where she performed background investigations for OPM and other contracts. She also served as a District Manager where she supervised a field region, the supporting investigators and workload for the better part two and a half states.
Earlier in her career, Ms. Deabler worked for various youth detention facilities where she provided intensive supervision of paroled youth, wrote grant proposals and standard operating procedures for continued programming and produced reports for parole officers, supervisors and court officials.
Ms. Deabler holds a Masters of Public Administration degree from the University of Nebraska at Omaha and a Bachelor of Science degree, Criminal Justice, from the University of Nebraska at Omaha.
Program Director, DHS
Mr. McAbee was appointed to Program Director of the DHS Project in March 2014. As Program Director, Mr. McAbee is responsible for overseeing all aspects of each contract within the DHS Project. more >>
Mr. McAbee has served as KeyPoint’s Deputy Program Director since August 2009 on background investigation contracts with Customs and Border Protection (CBP), HQ, Department of Homeland Security (DHS) and Immigration and Customs Enforcement (ICE); and for site inspections conducted for Citizenship and Immigration Services (CIS).
Prior to this assignment, Mr. McAbee was employed with MSM Security Services, LLC from 2000 to 2009 and held numerous management positions. He managed and administered multi-faceted and diverse quality assurance requirements for multiple U.S. government personnel security background investigation contracts, provided technical oversight of investigative reports, and managed the investigator credentialing program for three major U.S. government contracts.
Mr. McAbee was a licensed private investigator from 1998 to 2000 with an investigative company specializing in defense of insurance claims. He conducted investigations contracted by insurance carriers, law firms, third party administrators and self-insured organizations.
Mr. McAbee served in the U.S. Army Reserve from 1994 to 2005 as a Counterintelligence (CI) Special Agent. Assignments included conducting personnel security investigations in Germany during Operation Joint Endeavor; counterintelligence/force protection operations for U.S. Central Command as CI Chief of the Combined Forces Command-Afghanistan Counterintelligence Office, Kabul, Afghanistan during Operation Enduring Freedom; and counterintelligence positions in both military intelligence and military police units at Fort Meade, MD. He is the recipient of the Army Achievement Medal, the National Defense Service Medal, the Armed Forces Service Medal, the War on Terrorism Service Medal, the Afghanistan Campaign Medal, and the Armed Forces Reserve Medal with “M” Device.
Mr. McAbee has earned an Associate of Arts degree from American Military University. Mr. McAbee is a graduate of a variety of basic and advanced courses in counterintelligence, investigative techniques, personnel security investigations, management, communication, and leadership principles conducted by the Department of Defense, Department of Homeland Security, Office of Personnel Management, Mountain States Employers Council, Littler Learning Group, and CareerTrack.
Martin F. Horn,
Martin Horn is a Managing Director in KeyPoint’s Criminal Justice Services practice. His long tenure in the corrections and criminal justice arenas provides strong leadership for this critical service area. more >>
Mr. Horn was named Managing Director of the Criminal Justice Services Group for KeyPoint in September 2009.
In this position Mr. Horn is responsible for supporting criminal justice organizations and both public and private corrections and detention facilities with compliance audits, facility security and design, security vulnerability assessments, background investigations and various other investigative services including after action incident investigations, litigation consultation, labor relations and risk management.
Prior to joining KeyPoint, Mr. Horn was appointed by Mayor Michael Bloomberg to serve as Commissioner of the New York City Department of Probation, effective Jan. 1, 2002. A year later Mayor Bloomberg appointed him to simultaneously serve as Commissioner of the New York City Department of Correction and he held both positions simultaneously until July 31, 2009.
As Correction Commissioner, Mr. Horn rebuilt morale, accountability and integrity following a series of highly publicized scandals. He reduced the number of suicides and cut jail violence in half. Under his leadership several prisoners’ rights lawsuits were resolved and he effectively reduced the introduction of drugs into prisons and jails by initiating New York’s first drug interdiction program including the first wide scale drug testing in the City’s jails. He created the largest and most ambitious jail reentry program in the nation. He reengineered the intake process to insure all inmates possess the documents needed to work upon release; he created systems to identify high frequency jail and shelter users and worked with the City’s housing and homeless services community to address the needs for housing of discharged inmates.
As Probation Commissioner, Mr. Horn focused on high-risk offenders, improved the delivery of treatment for addiction to alcohol and other drugs, employment of offenders, the Department’s IT capacity, and streamlined the probation violation process. As a result of his efforts, recidivism among adult probationers dropped faster than in any other jurisdiction in New York State. His “Project Zero” effort led to major changes in the City’s approach to juvenile delinquents, paving the way for a 70% reduction in the City’s placement of juvenile delinquents and a tripling of the number of alleged delinquents diverted following arrest.
Prior to returning to his home state of New York, he served as a member of Governor Tom Ridge’s Senior Staff as Secretary of Administration for the state of Pennsylvania. Mr. Horn served, from March 1995 until January 2000, as Pennsylvania’s Secretary of Corrections. During his tenure staff and inmate safety and health care improved, three long standing consent decrees were dissolved, and classification and information systems were modernized. He created an innovative addiction treatment program that for the first time provided funding for post release treatment of released offenders.
Additionally, Mr. Horn chaired the state’s Tobacco Settlement Investment Board, the Pennsylvania Employees’ Benefit Trust Fund, the ImaginePA Executive Committee (Enterprise Resource Management), and the JNET Council (Justice Network), and was a board member of the Public School Employees’ Retirement System.
Mr. Horn earlier served as executive director and chief operating officer for the New York State Division of Parole, and held a variety of positions within the Department of Correctional Services. He began his career as a New York State Parole Officer in 1969. Mr. Horn is a Distinguished Lecturer on the faculty of John Jay College of Criminal Justice of the City University of New York and also serves as Executive Director of the New York State Sentencing Commission. He was also an assistant professor of criminal justice at the State University College in Utica, NY from 1975 to 1977.
Mr. Lenoir joined KeyPoint in 2007 as a Managing Director in our Investigative Services Group. In this role he is responsible for initiatives that eliminate fraud, waste and abuse activities in various sectors of the government.
Prior to joining KeyPoint, Mr. Lenoir worked as a prosecutor in three of the largest and most attractive offices in the United States – the Manhattan District Attorney’s Office and U.S. Attorney Offices in Southern Texas and Eastern New York. Mr. Lenoir led investigations and prosecutions of homicides and other violent crimes, directed one of the nation’s first multi-agency money laundering task forces to uncover areas of fraudulent activities, and prosecuted civil rights violations. As a supervisory prosecutor, he was also responsible for the development of training and crime prevention programs, leading efforts to mitigate risk for the state in alleviation of fraudulent and abusive acts, and providing oversight to the administration management of the Eastern District of New York U.S. Attorney’s Office.
In December 2001, Mr. Lenoir was selected to serve as Counsel to the Director of the U.S. Marshals Service, and was later invited to join NATO’s Vilemov Working Group and participated in the Advanced Research Workshop on NATO Future Security. Mr. Lenoir graduated from American University in Washington, D.C. with a degree in Political Science, and went on to earn a Masters and PhD in Cultural Anthropology at the Graduate Faculty, New School for Social Research in New York. He was appointed Assistant Professor of Anthropology at John Jay College of Criminal Justice, City University of New York in 1973. While serving as a full-time member of the faculty, Lenoir earned a law degree at Rutgers University School of Law at Newark, New Jersey in 1979.
Mr. Lenoir is licensed to practice law in New York and Texas, and is admitted to practice in the federal courts of the Second and Fifth Circuit Courts of Appeals, the Southern and Eastern Districts of New York, and the Southern District of Texas. He is the section head of the Government Contract Section of the Federal Bar Association, and is a member of the Board of Directors of The Jazz Gallery, New York, N.Y.