Experienced OPM Investigators
We are currently seeking candidates with at least 18 months of consecutive OPM field investigative experience and less than 8 months of inactivity from OPM for positions throughout the United States. You work hard to protect our country, and we believe you should be rewarded for your commitment. This section of our Careers site highlights our commitment to seasoned OPM investigators and offers answers to FAQs about our OPM investigator role.
The value our investigators bring to KeyPoint is measured by the quality and timeliness of their work. KeyPoint’s experienced management team has developed reasonable expectations and a performance-based compensation system that enables investigators to be promoted through various compensation levels, ensuring that your pay corresponds to your efforts. We’ll work with you to determine the starting level that fits your experience and then your performance at KeyPoint will drive your future compensation.
Need more information? Just ask!
In addition to our recruitment team, we have experienced investigators, field managers and members of our leadership team who are available to speak with you openly and honestly about working at KeyPoint. Simply e-mail us (firstname.lastname@example.org) with your question and someone will contact you within 3 business days.
KeyPoint Government Solutions values your OPM experience and the background investigation industry values ours. We are a top-performing contractor on the current OPM contract and we work hard to exceed timeliness and quality expectations because we know the important work we do is critical to supporting national security.
Operations / Culture
Operations / Culture
First, our company holds diversified contracts across a variety of practice areas that bring added security to our business model. We have a large practice dedicated to background investigation work, but we also have emerging practice areas that support fraud detection and prevention; security design, consulting and training; criminal justice services; and other areas. This balance of diversified services positions our organization for a long and prosperous future.
Second, we have built-in efficiencies that help us stay lean and nimble. For example, we don’t have local-office overhead costs to carry. Instead, our operations are centralized, meaning our investigators submit paperwork via express shipping, which eliminates countless trips to a branch office to wrap up casework. In addition, we have a state-of-the-art, custom-to-OPM case management system that keeps our teams running efficiently.
Finally, we’re sized and led in a way that fosters a strong, close-knit culture. Elsewhere you may get lost among the masses, but here your skill and worth will be recognized. We’re very much focused on the people who do the meticulous casework, not just their numbers. Of course, we want high productivity – and we push our investigators to close cases, but we give a great deal of control to our experienced investigators because we know that they know what it takes to hit targets, and we let them get there the best way they know how.
Investigators are provided regular metrics and status charts to help them stay on course, and workload, field and case review managers collaborate with them to determine best courses of action to meet goals.
OPM management, field managers, workload managers and all support staff (HR, Recruiting, Training, IT, Accounting/Payroll, etc.) are located at the Program Management Office at the headquarters location.
Our commitment to timeliness and quality is unwavering, however we are responsive to changes in the OPM contract that may require added focus, such as handbook changes, use of releases, obtaining certain records, etc. Any changes in direction will always be clear to investigators, as we deliver metrics to our investigators and follow a point system that illustrates where focus is needed to maintain standards and deadlines. However, because we know the work we do directly contributes to national security, we will never sacrifice quality for speed. We have comprehensive and innovative systems and processes that also help ensure accurate, timely case management and completion.
KeyPoint supports and encourages level advances because your individual success leads to organizational success. Our Field and Workload Managers work closely with investigators to help them ensure they are on target to achieve performance and compensation goals.
KeyPoint understands that bonuses are an important part of a compensation package and we offer clear guidelines on how eligible individuals can achieve their quarterly bonus. Investigators are immediately eligible for a bonus consideration when they join KeyPoint. Of course, how quickly and how often the bonus is achieved is determined entirely by an individual’s performance. Every employed investigator who performs above expectation and has met all eligibility criteria will be eligible to receive bonus compensation.
The quarterly bonuses are discretionary, with a variety of factors affecting the individually determined amounts, including productivity, efficiency, quality, timeliness, leadership, professionalism, and innovation. Bonus award amounts are based on a performance chart and source units per hour and are not dictated solely by salary range. In addition, investigators are not competing with one another for “pooled money.” Quarterly bonuses can be as high as $5,000 or more, depending on performance. Our bonus philosophy is that the awards are incentives for efficient, productive work habits and reliable, accurate case management. High performers can earn generous bonuses.
KeyPoint wants its employees to thrive in their role and be challenged by their work, so we encourage active involvement in career management. Employees may explore opportunities within the organization where their talents and interests fit.
Travel requirements vary by geographic area and fall into two categories: TDY (travel well outside your normal work area) and Itinerary Travel (local travel).
Overall, we look for voluntary travelers and among those who go on the road, we make sure to rotate personnel so the same investigators aren’t consistently away from home. TDY will first be offered, but in some cases may be assigned. KeyPoint tries to minimize the need for TDY through efficient workload management and recruitment. TDY travel is generally for about three weeks, with flexibility to stay longer if needed or desired. If travel is required for longer than three weeks, we ensure you get home after three weeks before returning to travel. In some cases, travel time may be shorter.
Itinerary travel is area-specific and requires short overnight stays, from one to four nights on average. This travel is usually to locations within driving distance of your normal geographic area. For example, in Minnesota, our employed investigators have a broader area to cover and may spend four to six nights per month on the road. But again, we work hard to utilize local, available resources to minimize the need for travel.
When overtime becomes necessary for KeyPoint to meet customer targets, it is usually offered as an option to investigators who show interest in additional work and who have approval from their field manager. OT is only extended to “mandatory status” when/if the timely delivery of casework to a client is at risk. Adding OT hours to TDY assignments is common, as it helps shorten the amount of time an investigator spends away from home. In most cases this is no more than 10 hours per week.
Overall, we respect our employees’ personal time and encourage anyone who has concerns about OT assignments to speak openly to their management team.
All leave requests are considered thoughtfully and we work hard with all of our employees to satisfy their requests, but approvals may depend on workload in an area or TDY assignments that may be affected by an extended absence. There have been times when we have asked employees to shorten or rearrange vacation plans to accommodate a special circumstance, but we try not to decline requests without compelling business reasons. Additional vacation and leave-accrual topics may be discussed during the interview process.
Attention applicants with a disability as defined under the Americans with Disabilities Act.
Accommodations may be available to assist you in any part of the job application process. If you require an accommodation to express interest in employment with KeyPoint Government Solutions you may submit a request to our Recruitment Department, 866-667-3635 x7576 or send an email to email@example.com. Making a request for an accommodation will not affect your opportunities for employment with us.
You will need to provide your name, telephone number and/or email address or other means of contacting you, as well as a brief description of the accommodation needed. KeyPoint will contact you within two business days to review your request.
Please note: The contact information listed should only be used by candidates in need of accommodations for employment application and should not be used by others for checking on the status of an application already submitted.